Refund policy

RETURN AND REFUND POLICY
Last Updated: November 6, 2026

Thank you for shopping at livirello. This policy describes the return, refund, exchange, and cancellation procedures for purchases made through https://livirello.shop.

1. 30-DAY RETURN PERIOD

We offer a 30-calendar-day return period beginning on the date your order is delivered.

For change-of-mind returns, merchandise should be in its original condition, unused or unworn beyond reasonable inspection, and accompanied by proof of purchase. Please include original packaging and accessories where reasonably possible.

These conditions do not limit mandatory consumer rights concerning defective, damaged, or incorrectly described goods.

2. FREE RETURN SHIPPING

Eligible returns requested within 30 calendar days of delivery qualify for free return shipping.

To request a return, email harsharrina_861@outlook.com with your order number and details of the products you wish to return.

Our customer service team will provide an authorized return destination and a prepaid shipping label or another suitable return arrangement at our expense.

Do not mail merchandise to an unconfirmed business address. The return processing facility may differ from the business correspondence address.

3. HOW TO MAKE A RETURN

Step 1: Contact customer service within the return period.
Step 2: Provide your order number and product information.
Step 3: Follow the authorized return instructions.
Step 4: Retain proof of return shipment until your request is resolved.

4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If an item arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible.

Include your order number, a description of the problem, and photographs where available.

We will arrange an appropriate repair, replacement, or refund according to applicable consumer protection laws.

5. REFUND PROCESSING

After receiving returned merchandise or sufficient evidence that the merchandise has been returned, we will review the request and issue any approved refund to the original payment method.

Funds typically appear in your account within 3–7 business days after the refund is issued, depending on your bank or payment provider.

Applicable statutory refund deadlines take precedence over this estimated banking period.

6. EXCHANGES

Exchanges are subject to product availability.

Please contact customer support before requesting an exchange. If a replacement is unavailable, an eligible return and separate purchase may be arranged.

7. ORDER CANCELLATIONS

Contact us promptly if you wish to cancel an order.

We will attempt to cancel orders before dispatch. Orders already shipped may follow the returns procedure. Mandatory cancellation rights remain unaffected.

8. SHIPPING AND TAXES

Orders with a merchandise subtotal strictly greater than $30 USD qualify for free standard shipping.

For orders of $30 USD or less, any applicable shipping charge will be disclosed before payment confirmation.

Customers will not be asked to pay additional import duties, customs clearance fees, or delivery-related taxes beyond the total shown at checkout.

Applicable sales taxes, VAT, and import obligations will be handled according to relevant laws.

9. UNITED KINGDOM CONSUMER RIGHTS

Eligible UK consumers generally have 14 days after receiving goods bought online to cancel without giving a reason, followed by another 14 days after notifying cancellation to return the goods.

Qualifying refunds, including standard outbound delivery charges where required by law, will be processed within statutory deadlines.

Certain legal exceptions may apply to particular goods, including some personalized items and opened, sealed hygiene-sensitive products.

Our voluntary 30-day free return service does not reduce mandatory consumer rights.

10. CONTACT

Store Name: livirello
Website: https://livirello.shop
Customer Service Email: harsharrina_861@outlook.com

Please obtain authorized return instructions before mailing merchandise.