Shipping policy
SHIPPING POLICY
Last Updated: November 6, 2026
Thank you for shopping at livirello. This policy explains order processing, estimated delivery times, shipping fees, tracking assistance, and procedures for missing parcels.
1. ORDER PROCESSING
Orders are generally processed within 2–3 business days after payment confirmation.
Business days exclude weekends and US public holidays.
Processing includes verification, preparation, packaging, and handover to the shipping carrier.
2. DELIVERY ESTIMATES
Estimated shipping transit is 20–45 calendar days after dispatch.
The separate 2–3-business-day processing period is additional to the shipping transit estimate.
Delivery dates are estimates rather than guarantees. Customs procedures, carrier disruptions, weather conditions, public holidays, and other circumstances may affect arrival.
3. SHIPPING DESTINATIONS
We primarily serve customers in the United States and the United Kingdom.
Available shipping destinations are displayed at checkout.
4. SHIPPING FEES
Orders with a merchandise subtotal strictly greater than $30 USD qualify for free standard shipping.
For orders of $30 USD or less, any applicable shipping fee will be displayed before payment confirmation.
No undisclosed delivery charges will be added after checkout.
5. TAXES AND CUSTOMS
Customers will not be asked to pay additional import duties, customs clearance fees, or delivery-related taxes beyond the total disclosed at checkout.
Where necessary, the seller will arrange or cover these charges.
Applicable sales taxes, VAT, and import obligations will be handled according to relevant laws.
6. ORDER TRACKING
Tracking details may become available after dispatch.
To request an available tracking number or shipping update, email harsharrina_861@outlook.com with your order number and the email address used at checkout.
Our customer support team will assist with available tracking details.
7. SHIPPING DELAYS
Customs inspections, carrier interruptions, severe weather, public holidays, or incorrect delivery information may cause delays.
If your order is late, please contact customer service.
For UK orders, the extended delivery period must be clearly disclosed and agreed before payment confirmation.
Mandatory consumer remedies for delayed or undelivered goods remain unaffected.
8. LOST OR MISSING PARCELS
If your package is missing or confirmed lost during transit, email harsharrina_861@outlook.com with your order information.
We will investigate with the carrier and arrange a replacement at no additional cost or an appropriate refund in accordance with applicable consumer protection laws.
9. ADDRESS CORRECTIONS
Please check your delivery address before completing an order.
Contact us promptly if you need a correction. Changes may not be possible after dispatch.
10. MULTIPLE SHIPMENTS
Some orders may arrive in separate packages.
No additional shipping fee will be charged solely because an order is divided into multiple shipments.
11. SHIPPING SUPPORT
Store Name: livirello
Website: https://livirello.shop
Customer Service Email: harsharrina_861@outlook.com